Each of these institutions has very specific functions and they work on the basis of different laws or international agreements. It is important to understand that:
- Apart from the Ombudsperson´s Office, these institutions can only be used if you have first tried all the ordinary complaint mechanisms. For example, a general court or a complaints procedure that is offered to you first.
- You can only apply to these institutions if those mechanisms have failed and a possible violation of your rights has not been properly investigated and compensated.
- These institutions will only assess whether there has been a potential violation of your human rights. They will not re-examine your court case or declare any decisions of the State invalid.
In addition, the Ombudsperson can help you to understand your human rights and explain how you can protect them.